At voize, we believe the greatest gift to frontline workers is time – time to care, connect, and be present.<\/strong> Today, that time is lost to busywork and complex systems <\/strong>that pull them away from what matters most: people<\/strong>.<\/p>\n Our vision is to change that by building AI companions<\/strong> that seamlessly take over digital workflows. We don’t replace humans with technology – we amplify their impact.<\/strong><\/p>\n Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion<\/strong> to ease their daily workload.<\/p>\n As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we\u2019re looking for you to join us on this mission!<\/strong><\/p>\n We are looking for a Head of Enterprise Customer Success<\/strong> to lead and scale our enterprise customer organization across Germany\u2019s largest healthcare groups and prepare it for international growth.<\/p>\n You will build the operating model for consistent adoption and measurable outcomes across complex, multi-facility rollouts. Owning customer health and executive alignment for high-stakes partnerships \u2014 including \u20ac1M+ accounts \u2014 you will lead through your team while stepping directly into critical situations when needed.<\/p>\n \n Lead and scale the Enterprise Customer Success organization<\/strong> for growth in Germany and internationally<\/p>\n<\/li>\n Design the operating model<\/strong>, including ownership, governance, standards, and capacity planning<\/p>\n<\/li>\n Own adoption, customer health, and operational outcomes<\/strong> across complex enterprise accounts<\/p>\n<\/li>\n Lead multi-site rollout governance<\/strong> and hold teams accountable for quality, risk, and follow-through<\/p>\n<\/li>\n Build trusted C-level relationships<\/strong> across customer leadership, operations, IT, and procurement<\/p>\n<\/li>\n Anticipate and resolve escalations<\/strong>, stepping directly into critical customer or facility situations<\/p>\n<\/li>\n Partner cross-functionally<\/strong> with Sales, Implementation, Product, Operations, and Vertical Experts<\/p>\n<\/li>\n Develop a high-performing team<\/strong> through clear expectations, coaching, and candid feedback<\/p>\n<\/li>\n<\/ul>\n \n Senior leadership experience<\/strong> in Enterprise Customer Success, customer operations, or strategic account leadership within a scaling SaaS or technology business<\/p>\n<\/li>\n Ownership of complex, high-stakes customers<\/strong>, including \u20ac1M+ accounts and C-level relationships<\/p>\n<\/li>\n Deep CS expertise<\/strong> in adoption, customer health, operational outcomes, and escalations<\/p>\n<\/li>\n Experience designing operating models<\/strong> and creating clear standards and accountability<\/p>\n<\/li>\n A track record leading complex, multi-site rollouts<\/strong> across multiple stakeholder groups<\/p>\n<\/li>\n Strategic and hands-on leadership<\/strong>, with the judgment to enter critical situations directly<\/p>\n<\/li>\n High EQ, executive presence, and an energizing, proactive style<\/strong><\/p>\n<\/li>\n Professional German and strong English<\/strong><\/p>\n<\/li>\n Healthcare or another regulated industry is advantageous; consulting or program-management experience is a plus<\/p>\n<\/li>\n<\/ul>\n We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care<\/p>\n<\/li>\n We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany<\/p>\n<\/li>\n Become a co-creator of our success with stock options<\/p>\n<\/li>\n Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible<\/p>\n<\/li>\n You decide when you work best, that means flexible working hours and a good hybrid set-up<\/p>\n<\/li>\n<\/ul>\n We look forward to your application and can\u2019t wait to meet you \u2013 no matter who you are or what background you have!<\/p>\n\ud83d\udca1 Your Mission: Build the Customer Success organization for our next stage of growth<\/h2>\n
\ud83d\ude80 Your Daily Business \u2013 No two days are alike<\/h2>\n
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\ud83e\udd1d Your Skillset \u2013 What you bring to the table<\/h2>\n
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\ud83c\udf31 Growing together \u2013 what you can expect at voize<\/h2>\n
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\u2728 Ready to talk?<\/strong> Apply now! \ud83d\ude80<\/h2>\n