At voize, we believe the greatest gift to frontline workers is time – time to care, connect, and be present.<\/strong> Today, that time is lost to busywork and complex systems <\/strong>that pull them away from what matters most: people<\/strong>.<\/p>\n Our vision is to change that by building AI companions<\/strong> that seamlessly take over digital workflows. We don’t replace humans with technology – we amplify their impact.<\/strong><\/p>\n Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion<\/strong> to ease their daily workload.<\/p>\n As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we\u2019re looking for you to join us on this mission!<\/strong><\/p>\n \n When voize works, nurses get 39 minutes of their shift back. When something breaks, a firewall silently blocking sync, an interface mismatch with a facility’s care software or a regression after a release; documentation stops and care teams feel it immediately. Your mission: make sure that downtime is minimum, and never happens twice.<\/p>\n As Technical Support Manager<\/strong>, you own our technically hardest customer cases end-to-end. You work at the intersection of our AI product, real-world facility IT, and the German care software ecosystem – with a direct line to our Engineering team, not a ticket queue between you. And your work has leverage: one root cause you find and fix can resolve an issue for dozens or hundreds of facilities at once.<\/p>\n \n Own escalated cases from 1st-level support end-to-end: reproduce<\/strong>, isolate the fault across app, backend, customer network, and third-party systems and keep the customer clearly informed until it’s solved<\/p>\n<\/li>\n Debug integrations with leading German care documentation systems<\/strong>: interface errors, data and schema mismatches, and on-prem configurations in customer environments (Windows\/Linux)<\/p>\n<\/li>\n Untangle customer-side IT – firewalls, proxies, certificates, MDM-managed shared devices <\/strong>– often in direct coordination with a facility’s IT<\/p>\n<\/li>\n Take the lead in critical incidents<\/strong>: assess which facilities are affected, drive resolution together with Engineering, and own clear, timely communication to customers and internal stakeholders<\/p>\n<\/li>\n Turn recurring issues into permanent fixes: root-cause analyses with Product & Engineering<\/strong>, input into pre-release QA, runbooks and knowledge-base articles – and mentor 1st-level colleagues along the way as you help shape our escalation playbooks<\/p>\n<\/li>\n<\/ul>\n Hands-on experience with observability\/monitoring tools (Grafana, Sentry) and strong networking fundamentals<\/strong> (firewalls, proxies, DNS, TLS\/certificates) – you can use logs, metrics, and traces to figure out why systems can’t talk to each other<\/p>\n<\/li>\n Solid Windows and\/or Linux system administration<\/strong> in enterprise or customer environments – you’re at home in logs, configs, and the command line<\/p>\n<\/li>\n Hands-on experience with APIs and system integrations<\/strong> – you can read a payload and trace where data breaks between systems<\/p>\n<\/li>\n Experience owning 2nd\/3rd-level escalations in complex environments<\/strong><\/p>\n<\/li>\n German proficiency at C2 \/ billingual level – our customers work with us in German<\/strong>, so this is a hard requirement<\/p>\n<\/li>\n<\/ul>\n \n We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care<\/p>\n<\/li>\n We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany<\/p>\n<\/li>\n Become a co-creator of our success with stock options<\/p>\n<\/li>\n Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible<\/p>\n<\/li>\n You decide when you work best, that means flexible working hours and a good hybrid set-up<\/p>\n<\/li>\n<\/ul>\n \n We look forward to your application and can\u2019t wait to meet you \u2013 no matter who you are or what background you have!<\/p>\n\ud83d\udca1 Your Mission: Keep 2,000+ care facilities running<\/strong><\/h2>\n
\ud83d\ude80 Your Daily Business – No two days are alike<\/strong><\/h2>\n
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\ud83e\udd1d Your Skillset \u2014 What you bring to the table<\/strong><\/h2>\n
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\ud83c\udf31 Growing together \u2013 what you can expect at voize<\/h2>\n
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\u2728 Ready to talk?<\/strong> Apply now! \ud83d\ude80<\/h2>\n